Your Readio account

What the account is for

A Readio account is an email address with a plan on it. It has no password. It does two things:

• A plan bought on the web or on another phone opens the app on this phone after you sign in.
• A plan bought on this phone goes on the account when you sign in, so it also works in Chrome and on your other phone.

An account alone does not open the app. Listening on the phone needs Readio Pro, see Subscribe, restore or cancel.

Sign in on a new phone

1. On the welcome screen, tap I already have an account.
2. Tap Continue with Apple (iPhone only), Continue with Google, or Continue with email.
3. With email: enter your address and tap Send code. Readio emails you a 6-digit code that works for 10 minutes.
4. Type the code. The sixth digit signs you in.

If the account has a plan, the app opens with no setup questions. If it has none, Readio takes you to the plan screen, and a plan you buy there goes on the account.

Sign in from Settings

1. Open Settings: the person icon at the top right of the home screen.
2. Under Account, tap Readio account. Signed out, the row reads “Sign in to use your plan on every device”.
3. Sign in as above.

The sheet then shows Signed in as with your email, and the plan:

• Readio Pro with Renews on or Ends on and a date.
• “No plan on this account yet”. A plan you buy in the app goes on this account.
• “Your plan could not be checked”. Readio could not reach its server. Close the sheet and open it again when you are online.

When sign-in fails

• “That code is wrong or too old. Check it, or ask for a new one.” A code works for 10 minutes and for five tries. Tap Use another email, then Send code again for a new one.
• “Too many tries. Wait a minute, then try again.” Wait, then ask for a new code.
• “Could not reach Readio. Check your connection and try again.” The phone is offline or the server did not answer.
• “That did not work. Try again.” Apple or Google did not finish the sign-in, or the server had an error. Try once more, or use a code by email.
• No email arrives. The code screen names the address the code went to. If it is wrong, tap Use another email.

Use the same email everywhere. Apple, Google and the email code lead to one account when they carry the same address. If you chose to hide your email with Apple, Apple gives Readio a relay address, and that is a separate account.

In Chrome and on the web

The Chrome extension signs in with Google or a code by email. Your account page on this site signs in with Apple, Google or a code. It shows your plan and who bills it, and Manage plan opens Stripe for a plan bought on the web.

Sign out

Open Settings, tap Readio account, then Sign out.

A plan you bought on this phone through the App Store or Google Play keeps opening the app. A plan from the web or from another phone stops opening it: Readio goes back to the welcome screen until you sign in again. Signing out leaves Kindle connected and your books and progress on the phone.

Delete your account

1. Open Settings and tap Readio account.
2. Tap Delete account.
3. Readio asks “Delete your Readio account?”. Tap Delete.

This removes the account from our server for good: your email address, your sign-in sessions and your plan records. It cannot be undone.

Two things to know first:

• A web plan that still renews blocks the delete. Readio says: “Your account has a plan from tryreadio.com that still renews. Cancel it there first, then delete the account.” Cancel it at your account page with Manage plan, then delete.
• A store subscription keeps running. Deleting the account does not cancel a subscription from the App Store or Google Play. Cancel it in the store. If Readio returns to the welcome screen while that subscription is still active, tap Get started, then Restore on the plan screen.

Deleting the account leaves your library, progress and settings on the phone. For those, and for other records, see Disconnect Kindle and your data.